" The customer is the king" is truer today than ever before. As the quality of life improves, demand for better quality services and products also increases. Customers all over the world now demand that they be assured and satisfied that the product or services for which they are paying will meet their specifications and expectations and will perform as anticipated.
In this changed environment of the economy and the industry driven by the customers, the business is open to competition worldwide. With the transformation of the entire world into a boundaryless global village, echoing the new mantra of " World class Product/Services" , the factors that contribute to competitiveness - quality, competitive pricing and timely delivery- play a primordial role.
This emphasis on quality in product and services is forcing the industries to adopt internationally recognised and proven quality management systems in their operations to stay in the business and there comes the role of TQM.
Total Quality Management (TQM) has been one of the most influential methods used in managing business processes over the last 30 years. It has been incorporated as a vital component, in the management systems of some of the world's most successful enterprises.
To learn more about the Special Report ,read : Special Report
Have a nice day,
To your success,
Salwin K
Editor
http://manufacturin g-trends. com
"Keep watching the website, it will get updated beginning of every week with special reports and presentations"
P.S: You can also send a mail to leantrends-subscrib e@yahoogroups. com and get the free "Six sigma - a complete experts guide"
Editor
http://manufacturin g-trends. com
"Keep watching the website, it will get updated beginning of every week with special reports and presentations"
P.S: You can also send a mail to leantrends-subscrib e@yahoogroups. com and get the free "Six sigma - a complete experts guide"
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